Training and Education

Ending workplace harassment starts with a collective responsibility to ensuring a workplace is a safe, respectful, and supportive environment for all employees. Offering courses for both staff and management, ARMS’s Anti-Sexual Harassment Training satisfies the requirements of all states and most municipalities.

The staff course is divided into 5 modules, each 15 minutes in length. The modules define sexual harassment, abusive conduct, and bias, discuss a “speak up” culture and how it relates to reporting suspected sexual harassment, cover LGBTQ discrimination, and explore the impact of words and actions.

The management training covers topics such as how to identify, respond, and report harassment in the workplace, avoidance of abusive conduct and bullying, best practices and guidance on setting boundaries between yourself and staff and information on important legal considerations and responsibilities, and harassment prevention of LGBTQ staff. It consists of 7 modules, and is approximately 2.5 hours in length.

Consisting of 3 modules, each 20 minutes in length, this series covers ways to make a positive impact on patients’ experiences. It discusses patient handling skills that will make you feel less stressed, more effective, and increase your enjoyment of work. Including strategies and tips, this series covers ways to provide world-class service using the four principles of C.A.R.E. It also discusses the use of a Patient Interaction Module to handle patient dissatisfaction and create a positive experience.

ARMS offers 4 courses, each between 15 and 30 minutes in length, that covers ways to help protect staff and patients from viruses, such as COVID-19. Courses include “Hand Hygiene Best Practices,” “Protection from Respiratory Viruses in the Healthcare Setting,” “How to Put on and Remove Personal Protective Equipment,” and “Pregnancy, Breastfeeding, and Coronavirus (COVID-19).”

ARMS understands the importance of cyber security, and to that end, offers both a standalone course and six microlearnings to help staff stay safe. The course focuses on the three most common techniques that cyber criminals use: hacking, phishing, and malware. It describes these techniques in detail and discusses ways to prevent or avoid them. The microlearnings each cover a distinct topic: vishing, smashing, password management, clean desk policy, public WiFi, and social networking.

Two courses, one for staff and one for managers and each approximately 60 minutes in length, assist learners with cultural sensitivity and encourage mindfulness when interacting with colleagues and clients. The course designed for staff covers the differences between diversity, inclusion, and cultural humility; discusses how to apply the Developmental Model of Intercultural Sensitivity to workplace interactions; and includes ways to enhance workplace dynamics and demonstrates techniques for engaging in culturally inclusive communication in the workplace.

The course for management and human resources professionals helps learners define organizational culture and further explore how it applies to their workplace. It covers how to identify and overcome barriers to diversity in the hiring process. It also provides tips and techniques for fostering diversity and inclusion in the workplace.

ARMS offers seven courses on effective board member governance. Topics include the fundamentals of serving on a non-profit board, building and engaging a strategic and diverse board, financial stewardship, engaging in meaningful fundraising, effective board functioning, and leadership and the role of the board chair.

Designed for Human Resources professionals and leadership, ARMS offers a 60 minute course that discusses considerations for management in directing and working within an effective Employee Relations program. In addition to defining employee relations, this course covers the elements of performance management, possible steps of a disciplinary process, and best practices in creating and maintaining effective documentation.

Defined by the Institute of Medicine, health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic information and services needed to make appropriate decisions regarding their health. To help increase and encourage health literacy, ARMS offers a 45-minute course that reviews the importance of health literacy and how it affects any patient’s ability to make the best decisions regarding care.

ARMS offers many courses that help keep staff, patients, and property safe and secure. Topics include encountering an active shooter; ergonomics for healthcare, office workers, and telecommuters; and facilities management.

Two courses, one focusing on HIPAA basics and the other on HIPAA security tips and best practices, are available from ARMS. Together, they provide a comprehensive overview of how to best protect patient privacy.

ARMS offers a 5-course human trafficking series that takes 2.5 hours to complete. It discusses how to recognize a potential victim and what to do if you suspect someone is a victim of human trafficking. In addition to providing an overview of human trafficking, the courses also cover victims, traffickers, ref flags, barriers and legal aspects of self-identification, and conducting a human trafficking assessment.

ARMS offers a half dozen courses that cover weather preparedness for severe weather, cold weather, hurricanes, wildfires, tornados, and floods. In addition, a course that discusses tips for preventing slips, trips, and falls is available.

Two and a half hours in length, ARMS offers a five-course series which provides an overview of TeamSTEPPS tools and strategies to improve communication in teamwork settings, reduce chance of error, and enhance patient safety. TeamSTEPPS (an acronym for Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based teamwork system aimed at optimizing patient care by improving communication and teamwork skills among health care professionals. TeamSTEPPS is a registered trademark of the U.S. Department of Defense and the U.S. Department of Health and Human Services.

ARMS offers 6 comprehensive series, each between 60 and 120 minutes in length, that discuss strategies for delivering accessible and affirming healthcare to LGBTQ patients. Three series are intended for all staff and include topics such as basic terminology, gender identity, gender  expression, diversity as a health issue, discrimination(specifically in healthcare), social issues, risk behaviors, and strategies for delivering accessible and affirming healthcare. The other three were created for clinicians and providers that dive deeper into the health concerns of LGBTQ patients. Topics include how common assumptions made in medical settings about LGBTQ individuals impact the health and care of this population; an overview of healthcare needs specific to the LGBTQ population; and strategies for providing LGBTQ-inclusive healthcare environments, including effective, inclusive communication techniques.